Terms and Conditions ClotGaming — Complete Platform Usage Guide

01 Introduction

Welcome to clotgaming. This Terms and Conditions document constitutes a legally binding agreement between you as the user and clotgaming as the online entertainment platform provider. By registering, accessing, or using any part of the clotgaming platform — whether through our website, mobile app, or any digital channel we operate — you hereby agree to be bound by all terms, conditions, policies, and guidelines contained in this document.

ClotGaming operates as an online entertainment platform offering a variety of games including Live Casino, Slot Games, Fish Shooting Games, Bingo, and Sports Betting. The platform is designed specifically for adult users in Malaysia who wish to enjoy online entertainment responsibly.

02 Member Eligibility

To register and use clotgaming services, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old or the age of majority recognised in your jurisdiction of residence, whichever is higher.
• Residing in or accessing the platform from a location where participation in online gaming activities is legally permitted.
• Not included on the list of individuals prohibited from participating in gambling activities by court order, regulatory authority, or through a self-exclusion program.
• Having full legal capacity to enter into a legally binding agreement.
• Register only one account per individual — multiple account registrations are strictly prohibited.

03 Account Registration

The clotgaming account registration process is simple and quick. However, there are several important responsibilities you must comply with during and after registration:

• All information provided during registration must be accurate, complete, and up to date. Providing false or misleading information constitutes a serious violation of these terms.
• You are solely responsible for keeping your username and account password confidential and must not share them with any third party.
• Each individual is permitted to hold only one active account. Using multiple accounts to obtain duplicate bonuses or circumvent restrictions is a violation that may result in the termination of all associated accounts.
• Identity verification (KYC) must be completed before your first withdrawal is processed. Required documents include a valid copy of your national ID or passport.
• ClotGaming reserves the right to reject any registration application without providing a reason.

Once your account has been successfully registered and verified, you may enjoy all games and promotions available on the clotgaming platform. Account verification is typically completed within 24 business hours.

04 Deposit & Withdrawal

ClotGaming supports a wide range of popular payment methods in Malaysia to make deposits and withdrawals convenient for you:

• Payment Methods: DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and local bank transfers.
• Minimum Deposit Limit: RM 20 per deposit transaction.
• Minimum Withdrawal Limit: RM 50 per withdrawal request.
• Deposit Processing Time: Instant to 5 minutes depending on the payment method.
• Withdrawal Processing Time: 15 minutes to 24 hours depending on the withdrawal method and amount.

Any attempt to conduct money laundering through the clotgaming platform will be reported to the relevant authorities and the account in question will be terminated immediately. clotgaming fully complies with AML (Anti-Money Laundering) procedures as required under Malaysian law.

05 Bonus & Promotions

ClotGaming offers a variety of attractive bonuses and promotions to registered members. All bonus offers are subject to the following terms:

• Each bonus has its own wagering requirement that must be met before a withdrawal can be made.
• The welcome bonus may only be claimed once by each new member who meets the eligibility requirements.
• Using multiple accounts to claim the same bonus repeatedly is a violation of our terms and will result in the cancellation of all bonuses.
• ClotGaming reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.
• Cashback bonuses and loyalty rewards are calculated based on total net wagering within the specified period.
• Any attempt to exploit the bonus system through unfair or dishonest means will result in the cancellation of all bonuses and possible account closure.

06 Game Rules

All games available on the clotgaming platform use a Random Number Generator (RNG) that has been independently audited to ensure fairness and transparency. The general game rules are as follows:

• The outcome of all games is final and cannot be disputed unless there is clear evidence of a system technical failure.
• In the event of a technical disruption during a game session, clotgaming will endeavour to restore the game to its last verifiable state. If restoration is not possible, the bet will be returned to the account balance.
• The use of automated software, bots, or any tools that provide an unfair advantage is strictly prohibited and will result in immediate account closure.
• Wins generated through exploitation of software bugs or system vulnerabilities are invalid and will be voided.
• Each game has its own minimum and maximum betting limits, as displayed within the game interface.

07 Member Conduct

ClotGaming is committed to maintaining a safe, fair, and enjoyable gaming environment for all members. As such, the following conduct is strictly prohibited on our platform:

• Making threats, harassment, defamation, or abusive communication directed at other members or clotgaming staff.
• Sharing or selling account information to third parties.
• Spreading false or misleading information about clotgaming on public platforms.
• Colluding with other players to manipulate game outcomes.
• Using a VPN, proxy, or any other method to conceal your actual location in order to bypass geographical restrictions.
• Misusing customer support channels with false or unsubstantiated complaints.

Any violation of this code of conduct will result in immediate action, which may include an official warning, temporary suspension, or permanent account closure, depending on the severity of the violation.

08 Account Suspension & Closure

ClotGaming reserves the right to suspend or close any member account for the following reasons:

• Violation of any section of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or other suspicious behaviour.
• Failure to complete the identity verification (KYC) process within the specified timeframe.
• Account closure requests submitted by the member themselves.
• Compliance with instructions from regulatory authorities or courts.

When an account is closed at a member's request, any valid remaining balance will be returned to the member upon completion of the review process, within 5 to 10 business days. For closures due to a breach of terms, funds may be held pending investigation.

09 Data Privacy & Security

ClotGaming takes the responsibility of protecting your personal data very seriously. The collection, use, and protection of your personal data is fully governed by ClotGaming Privacy Policy which is a separate document forming part of this agreement.

• Your personal data is used solely for account management, transaction processing, and compliance with legal requirements.
• ClotGaming will not sell, rent, or share your personal data with third parties for marketing purposes without your consent.
• 256-bit SSL encryption is applied to all communications between your browser and clotgaming servers.
• You are responsible for maintaining the confidentiality of your account login details. ClotGaming shall not be liable for any losses resulting from shared login information.

10 Limitation of Liability

To the extent permitted by applicable law, clotgaming shall not be liable for:

• Any financial losses incurred through gaming activity on this platform — all wagers are placed at your own risk.
• Service disruptions caused by factors beyond our control, including internet infrastructure failures, natural disasters, or third-party interference.
• Indirect, incidental, or consequential losses arising from the use of or inability to use this platform.
• The accuracy of information provided by third parties, including game providers and payment processors.

11 Terms and Conditions Amendment

ClotGaming reserves the right to amend, update, or replace these Terms and Conditions at any time. Amendments take effect immediately upon being published on the platform, unless stated otherwise.

We will endeavour to notify members of significant amendments via in-account notifications or registered email. However, it remains your responsibility to review these Terms and Conditions periodically to ensure you are always compliant with the latest version.

Continued use of the clotgaming platform after any amendments take effect constitutes your acceptance of and agreement to all changes made.

12 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, ClotGaming's customer support team is always ready to assist you:

• Live Chat: Available 24/7 directly in the clotgaming app or website.
• Support Email: [email protected]
• Response Time: Within 1 hour for live chat; 24 hours for email on business days.

For more information about your rights and responsibilities as a clotgaming member, please also refer to our Privacy Policy and Responsible Gaming Guide ours.