ClotGaming believes that online entertainment should bring joy, not stress. We provide self-exclusion tools, safe play guidelines, and professional support to ensure every member plays within healthy and responsible limits.
Responsible gaming means enjoying betting and online gaming as a form of entertainment — not as a way to earn income or solve financial problems. At ClotGaming, we believe that when members play with the right mindset and set clear limits, the gaming experience becomes more enjoyable and meaningful.
For most of our members in Malaysia, playing at ClotGaming is a way to unwind after a long day, challenge themselves with strategy games, or enjoy the thrill of Sports Betting with friends. That is the spirit we want to preserve — responsible entertainment that is entirely in your hands.
ClotGaming actively invests in systems and tools that help our members identify problematic gaming behaviour early and take appropriate action before it escalates into a more serious issue.
It is important that you are aware of the early warning signs indicating that your gaming habits may have crossed healthy boundaries. If you find yourself or someone you care about experiencing any of the following situations, it is time to pause and seek help:
Identifying a problem early is the most important step. Don't wait until things get worse — contact the ClotGaming support team or a professional helpline now.
At ClotGaming, we do more than provide an entertainment platform — we are equally committed to ensuring every member plays in a safe and healthy environment. This is not an externally imposed requirement, but a core value embedded in every aspect of ClotGaming's operations from day one.
Our team continuously monitors unusual betting patterns and will reach out to members showing signs of concern. Additionally, all self-control tools we provide can be activated by members themselves without waiting for approval — control is in your hands, and we respect every decision you make to protect yourself.
All self-control requests such as deposit limits, gaming breaks, or temporary account closures will be processed promptly and without unnecessary questions.
If you or someone you know needs support related to gambling problems, the following resources may help:
Support email: [email protected]
ClotGaming not allow anyone under 18 years of age to register or play. Age verification is conducted during the KYC process, and we reserve the right to close any account suspected of belonging to an underage individual at any time.
Six practical tools you can activate yourself within your ClotGaming account at any time
Set daily, weekly, or monthly deposit limits to ensure you don't spend more than planned. These limits take effect immediately once configured.
Set the maximum loss amount you are willing to accept within a given period. Once the limit is reached, the system will automatically stop your gameplay.
Limit the amount of time you spend on the platform each day. The system will send an alert when you are approaching your limit and will automatically log you out if necessary.
Take a break for 24 hours, 7 days, or 30 days from the platform. During this period, your account will be blocked from all gaming activity without exception.
Choose to exclude yourself from the platform for 6 months, 1 year, 5 years, or permanently. This option cannot be reversed until the period expires.
Receive automatic notifications when your gaming session reaches a set duration or when your wagering amount approaches your configured limit.
Six core pillars that prove ClotGaming is serious about protecting every member
Every new account registration at ClotGaming goes through a thorough KYC identity verification process. Documents such as a MyKad or passport are required to confirm that the member meets the minimum age requirement of 18 years.
ClotGaming's smart analytics system continuously monitors betting patterns. Any sudden changes or suspicious behaviour will be flagged for review by our member protection team.
ClotGaming actively promotes responsible gaming awareness through blog content, in-account notifications, and regular awareness campaigns throughout the year for the Malaysian member community.
We encourage parents and guardians to use parental control software on shared devices to ensure access to the ClotGaming platform is fully restricted.
ClotGaming partners with recognised gambling support organisations in Malaysia to ensure members who need professional help receive appropriate referrals and assistance promptly.
All requests related to self-control, self-exclusion, or problem gambling assistance are handled with complete confidentiality. This information will not be shared with any third party without your consent.
Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to contact the ClotGaming support team or a professional support organisation.
This assessment is not a medical diagnostic tool. It is an initial guide only. If you are concerned, please seek professional advice.
Follow these simple steps to activate the self-exclusion tools in your ClotGaming account
Go to the ClotGaming login page and enter your account credentials. Make sure you are using a secure personal device.
Click the profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu that appears.
In your account settings, find and click the tab labelled "Responsible Gaming" or "Self-Exclusion" to view all available options.
Choose the type of control you want — deposit limit, time limit, gaming break, or self-exclusion — and enter the appropriate value or duration.
Click "Confirm" to activate the control. You will receive a confirmation email and the setting takes effect immediately with no waiting period.
If you need assistance activating any of the self-exclusion tools, contact the ClotGaming Live Chat team, available 24/7.
Answers to the most frequently asked questions about responsible gaming at ClotGaming