ClotGaming is committed to protecting the privacy and security of every member's personal data. This policy transparently explains how we collect, use, store, and protect your information in accordance with Malaysian data protection laws.
ClotGaming regards your privacy as a non-negotiable priority. This Privacy Policy is an official document that details how ClotGaming — as an online entertainment platform operator in Malaysia — manages your personal data from the moment of registration through every interaction you have with our platform.
This document has been prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards. We believe every member has the right to know exactly what data we hold, the purposes for which it is used, and who may access it.
By registering or continuing to use the ClotGaming platform, you hereby agree to the terms set out in this Privacy Policy. Please read the entire document carefully before providing any personal information to us.
ClotGaming collects your personal data through several methods depending on how you interact with our platform. The following are the categories of information we collect:
A. Account Registration Information
B. Identity Verification Information (KYC)
C. Financial & Transaction Information
D. Technical & Usage Information
Every piece of personal data we collect is used solely for legitimate, pre-defined purposes. clotgaming will not use your data for any other purpose without first obtaining your consent.
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account management & verification | Registration information, KYC | Contract Performance |
| Financial transaction processing | Financial data, banking information | Contract Performance |
| AML & Regulatory Compliance | KYC, transaction records | Legal obligation |
| Customer Support | Account information, communication history | Legitimate interests |
| Platform improvements | Technical data, usage logs | Legitimate interests |
| Marketing communications | Email, phone number | Your Consent |
You may withdraw consent to receive marketing communications at any time via your account settings or by contacting our support team.
ClotGaming does not sell, rent, or transfer your personal data to third parties for marketing purposes. However, there are limited situations where we may need to share certain information:
All third parties we work with are contractually bound to handle your personal data at a level of protection equal to or exceeding clotgaming standards.
We continuously invest in the latest security infrastructure to ensure your personal and financial data is always protected against unauthorised access, data breaches or misuse.
While we take all reasonable precautions, no digital system can be guaranteed 100% secure. We therefore encourage you to take personal protective measures as well, such as using a strong password and never sharing your login credentials.
The clotgaming platform uses cookies and similar tracking technologies to enhance the user experience and ensure essential platform functions operate smoothly.
Types of cookies we use:
You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the ClotGaming platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal data held by ClotGaming:
You have the right to request a copy of all personal data we hold about you in a readable format.
If any of your personal data is inaccurate or outdated, you have the right to request immediate correction.
You may request the deletion of your personal data, subject to applicable legal data retention obligations.
You have the right to object to the processing of your personal data for specific purposes, such as direct marketing.
You may request that your personal data be transferred in a structured, machine-readable format.
You may request that we restrict the processing of your data in certain situations, such as during an investigation or dispute.
To exercise any of the rights above, contact our privacy team at [email protected]. We will process your request within 30 business days.
ClotGaming retains your personal data for as long as your account is active and for any additional period required to meet our legal obligations. Below is an overview of our data retention periods:
When the retention period expires or when data is no longer needed for its original purpose, ClotGaming will securely delete or anonymise the data using approved procedures.
In the course of operating the platform, some of your personal data may be processed or stored on servers located outside Malaysia. When this occurs, ClotGaming ensures:
If you would like to learn more about the safeguards in place for international data transfers, you may contact our Privacy Officer for detailed information.
ClotGaming reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data.
When significant amendments are made, we will notify you via:
The effective date of the latest version will always be displayed at the top of this document. We encourage you to review this Privacy Policy periodically so you remain informed about how we protect your information.
If you have any questions, concerns or complaints regarding how ClotGaming handles your personal data, our Privacy Officer team is ready to assist:
If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Department of Malaysia or the relevant regulatory authority in your jurisdiction.
Six core pillars that demonstrate ClotGaming's commitment to protecting every member's personal data
All data transmitted between your device and the clotgaming platform is encrypted using 256-bit SSL — the same encryption technology used by leading banking institutions worldwide.
Members' personal data may only be accessed by specifically authorised ClotGaming staff. All access is logged and monitored to prevent any internal misuse.
All data handling practices at clotgaming fully comply with Malaysia's Personal Data Protection Act 2010, ensuring your rights as a Malaysian user are protected by law.
Clotgaming undergoes periodic security and privacy audits conducted by accredited independent firms, ensuring our data protection systems remain current and robust.
ClotGaming only collects data that is strictly necessary to operate our services. We do not collect excessive information that is irrelevant to platform operations.
You have full control over the marketing communications you receive from ClotGaming. Unsubscribe or update your communication preferences at any time via your account settings.